SLA and Pricing

The AstroWorld Solutions SUPPORT PROCESS

  1.  Send a request to Identify, discuss and document the issue.
  2.  ESTIMATE: AstroWorld Solutions provides an estimate of the hours/services involved.
  3.  APPROVAL: You then decide exactly what work is to be done. Online or onsite support
  4.  Contract of work signing by client for project work (Only applicable on Project work
  5.  50% PAYMENT: Once you have paid, work begins or is scheduled.
  6. FOLLOW-UP: A manager will contact you to see how things went.

One Hour Block of Expert Technical Support Services
R1200.00 One Time
10 hours Support charged at a discount
Monthly and 6 months Contracts renewable

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Software Products That We Offer

         

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